Privacy Policy
Effective Date: March 1, 2026
Your privacy is important to us. This policy explains how we handle your personal information in accordance with PIPEDA and Ontario privacy law.
1. Introduction
Smart Awnings by Canadian Shade ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
2. Information We Collect
We may collect the following types of information: • Identity & Contact: name, email address, phone number, and shipping/billing address. • Order Information: product selections, configuration details, payment method type (not full card numbers), and order history. • Account Information: saved awning configurations and preferences if you create an account. • Technical Data: IP address, browser type, device information, pages visited, and cookies. • Communications: messages submitted via our contact or consultation forms.
3. How We Use Your Information
We use your information to: • Process and fulfil your orders, including scheduling delivery and installation. • Send order confirmations, invoices, and status updates. • Respond to inquiries and consultation requests. • Schedule and confirm installation appointments. • Improve our website and product offerings. • Send promotional communications (only with your consent, and you may opt out at any time). • Comply with legal obligations.
4. Payment Processing
All payment transactions are processed by Stripe, Inc., a PCI-DSS compliant third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment data on our servers. By completing a purchase, you are also subject to Stripe's Privacy Policy, available at stripe.com/privacy.
5. Sharing Your Information
We do not sell your personal information. We may share it with: • Service Providers: installation teams, delivery contractors, and email/IT service providers who assist in operating our business, under confidentiality obligations. • Payment Processors: Stripe, for transaction processing. • Legal Authorities: when required by law, court order, or to protect our legal rights. • Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience. These include: • Essential cookies: necessary for the Site to function (e.g., shopping cart). • Analytics cookies: to understand how visitors use our Site (e.g., page views). You can disable cookies in your browser settings, though some features may not function correctly. We do not use cookies for targeted advertising.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law (e.g., accounting and tax records for a minimum of 7 years). Account and configuration data is retained until you request deletion.
8. Your Rights
Under PIPEDA, you have the right to: • Access the personal information we hold about you. • Correct inaccurate or incomplete information. • Withdraw consent for non-essential uses of your data. • Request deletion of your personal information, subject to legal retention requirements. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. While we take reasonable precautions, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our Site may contain links to third-party websites (e.g., Stripe, smart home app stores). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
For privacy-related questions, concerns, or requests, please contact: Smart Awnings by Canadian Shade Email: [email protected] Phone: 1-800-506-0450 All privacy inquiries will be handled by our designated Privacy Officer.