Terms of Service
Effective Date: March 1, 2026
Please read these Terms carefully before using our website or placing an order.
1. Acceptance of Terms
By accessing or using the Smart Awnings by Canadian Shade website (the "Site") or placing an order, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site. These Terms apply to all visitors, users, and customers.
2. Products and Pricing
All products are custom-manufactured to your specifications. Prices are displayed in Canadian dollars (CAD) and are subject to applicable taxes, including HST at 13%. We reserve the right to correct pricing errors at any time. Product images are for illustrative purposes; actual colours may vary slightly due to screen calibration and manufacturing tolerances.
3. Orders and Payment
By placing an order, you represent that you are at least 18 years of age and have the legal authority to enter into a binding contract. Orders are subject to acceptance and availability. Payment is processed securely via Stripe. We accept major credit and debit cards. All transactions are encrypted using SSL technology.
3a. Deposits & Payment Schedule
A 50% deposit is required to confirm your order and begin production. The remaining 50% balance is automatically charged to your saved payment method when your order ships or is scheduled for installation. By placing an order with the deposit option, you authorize Canadian Shade to charge the remaining balance to your saved card at that time, without further notice. Customers may alternatively choose to pay 100% of the order total at the time of purchase by selecting "Pay in Full" at checkout. If a balance charge fails, we will retry the charge up to 3 times over 7 days (on day 1, day 3, and day 7). You must update your payment method within 7 days of the first failed charge to avoid order delays. If all retry attempts fail, your order will be flagged for manual follow-up. Cancellations after production has begun (typically within 5 business days of order confirmation) may result in forfeiture of a portion of your deposit, up to 25% of the order value, as outlined in the Custom Orders and Cancellations section below. Refunds for deposit or balance payments are issued to the original payment method and may take 5–10 business days to appear on your statement.
4. Custom Orders and Cancellations
All awning orders are custom-made to your specifications and are non-refundable once production has begun (typically within 5 business days of order confirmation). Cancellation requests must be submitted in writing to [email protected] within 5 business days of placing your order. If production has not commenced, a full refund will be issued. Cancellations after production begins may be subject to a restocking/cancellation fee of up to 25% of the order value.
5. Delivery and Installation
Delivery timelines are estimates only (typically 4–6 weeks) and may be affected by manufacturing lead times, supply chain factors, or seasonal demand. We are not liable for delays beyond our reasonable control. Installation services are available across Ontario and will be scheduled after product delivery. You are responsible for ensuring site access and any required permits or HOA approvals.
6. Warranty
Our awnings are backed by the following limited warranties under normal residential use: • Structural components (aluminum frames, support arms, cassette housings, mounting brackets): 5 years • Motor & electrical systems (factory-installed motors, LED lighting, internal electrical components): 5 years • Fabric (excessive fading, material deterioration): up to 10 years under the manufacturer's limited warranty • Installation workmanship (if installed by Canadian Shade or an authorized installer): 2 years Warranty does not cover wind or storm damage if the awning was left extended, severe weather or hail damage, third-party installation, unauthorized modifications, power surges, normal wear, or mold from improper maintenance. Warranty is limited to the original purchaser and installation location. Full details are available on our Warranty page. Claims require proof of purchase, installation address, and photos submitted to [email protected].
7. Limitation of Liability
To the fullest extent permitted by applicable law, Smart Awnings by Canadian Shade shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, property damage, or personal injury arising from the use of our products or services. Our total liability shall not exceed the amount paid for the specific product or service giving rise to the claim.
8. Intellectual Property
All content on this Site — including text, images, logos, and product designs — is the property of Canadian Shade and is protected by applicable Canadian intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved exclusively in the courts of Ontario.
10. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the revised Terms.
11. Contact
If you have questions about these Terms, please contact us at: Smart Awnings by Canadian Shade Email: [email protected] Phone: 1-800-506-0450