Our Warranty Promise
Built for Canadian Weather. Backed by Canadian Shade.
When you invest in a smart awning from Canadian Shade, you're investing in long-term comfort, quality, and performance. We stand behind every system we sell — and we've structured our warranty to give you real peace of mind.
What's Covered
Structural Components
We cover manufacturing defects in:
- Aluminum frames
- Support arms
- Cassette housings
- Mounting brackets
If something fails due to a defect in materials or workmanship under normal residential use, we'll repair or replace the defective component.
Motor & Electrical Systems
Your motorized system is covered against defects in:
- Factory-installed motors
- Integrated LED lighting
- Internal electrical components
For best long-term performance, we recommend proper surge protection and professional electrical connections.
Fabric
Our premium outdoor fabrics are covered under the manufacturer's limited warranty, which typically includes protection against:
- Excessive fading
- Material deterioration
Fabric must be properly maintained and cleaned according to care guidelines.
Installation Workmanship
If Canadian Shade (or an authorized installer) installs your awning, we cover:
- Mounting integrity
- Anchoring performance
- Installation workmanship
Delivery-only purchases are not covered under installation warranty.
What's Not Covered
To be fully transparent, the following are not covered under warranty:
- Wind or storm damage if the awning was left extended during high winds
- Damage caused by severe weather, hail, or falling debris
- Improper installation by third parties
- Unauthorized modifications or repairs
- Power surges or improper electrical connections
- Normal wear and cosmetic aging
- Mold or mildew caused by improper storage or maintenance
Retractable awnings are designed for shade and light rain protection — they must be retracted during high winds and severe weather events.
Keeping Your Warranty Valid
To maintain coverage:
- Retract the awning during high winds or storms
- Keep fabric clean and clear of debris
- Follow basic maintenance guidelines
- Do not modify the system without authorization
Proper care ensures long-term performance and warranty protection.
If You Ever Need Support
We make warranty claims straightforward. Simply provide:
- 1Proof of purchase
- 2Installation address
- 3Photos of the issue
Our team will review the claim and determine whether repair or replacement is appropriate.
Warranty remedies are limited to repair or replacement of defective components. Liability is limited to the original purchase price of the product.
Important Notes
- Warranty applies to the original purchaser and installation location.
- Residential applications only unless otherwise agreed in writing.
- Coverage is governed by the laws of Ontario and Canada.
Our Philosophy
We don't build products expecting you to use the warranty.
We build them so you never need it.
But if you do — we'll be here.